"In the current situation, we want to help make contacts more secure," says Matthias Freysoldt, founder of SENSAPE. "To this end, we have developed SENSAPE Q, a virtual queue that works without an app. Customers can spend their waiting time at the place of their choice and are informed i n real-time about their place i n the queue". The company also offers a digital access management system that uses the artificial i ntelligence built i nto the device to recognize at the entrance whether and how a mouth-and-nose protection i s worn. A mirror effect, through which entering persons see themselves, i ncreases the attention. I f the mask i s worn i ncorrectly, the system i ndicates this visually and acoustically and shows the correct fit using a virtual mask. I n addition to functions such as capacity measurement and reminders of hygiene regulations, a contactless fever measurement has now also been i ntegrated. I f the device detects no fever and sees a mask worn correctly but shows no free capacity, customers can j oin the virtual queue on their smartphone using a QR code or reserve a free period of their choice.
People without a smartphone can be provided with a pager for the queue. I f several l ocations are l inked via the software, customers can be shown an optimal route based on distances and waiting times. "With this solution, we want to strengthen the population’s trust i n the protective measures and their compliance with them and enable a safe, relaxed shopping experience. The access management system offers safe entry and, i n combination with the SENSAPE Q, also avoids queuing contacts," says Freysoldt.
SENSAPE GmbH, based i n Leipzig, Germany, develops and distributes products for i nteractive and i ntelligent customer communication. Founded i n 2015, the company currently has 25 employees. Customers i nclude FC Bayern München, Deutsche Bahn, Rittersport, Oreo, L’Oréal, Haufe Lexware, Commerzbank, Porsche and over 300 other medium-sized companies and groups. With customer i nstallations i n more than 30 countries, i ncluding the USA, China, Japan, Italy, Spain, Chile, Ecuador and Dubai, SENSAPE GmbH confirms i ts i nternational competence and the drive for expansion.
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